Terms and Conditions
Refund/ Return Policy
Canceled Orders: Please remember that all treats/ cakes are freshly baked and made to order. It takes up to 2 weeks to complete the orders we get depending on the order we receive them. ANY and ALL Orders that are canceled the day of delivery/pick up will NOT be refunded. No exceptions. Thank you.
Any custom orders that are paid for, including wholesale orders, and canceled after payment has been made. No refunds will be made as every order is made to order and is made custom for that customer.
Our bagged treats are labeled and dated and are custom made for your store. If you decide after placing an order with us, and paying for that order, to no longer carry our treats and wish to cancel the recent order placed, no refunds will be made as, again, everything is made to order and dated for your store. No exceptions on this term. (This applies to our Doggie Birthday Cakes, and any and all sized single dog cookies.)
We ship every order out with the hope that our treats will bring satisfaction for both human and dog(s).
Please contact us with any refund request within 72 hours after delivery. We will, to the best of our ability, correct the situation with hopes of your satisfaction.
Please note we will not be responsible for any lost or stolen packages in transit. For every order we always send a confirmation of order email and provide a USPS tracking number for you to check the status of your orders on the USPS website.
For every order shipped, we clearly explain proper storing and care for our treats and cakes. If for any reason, our Maxx's Munchery treats/cakes are not properly cared and stored as stated on our website or Pet Treat Storing Instruction cards you may not be eligible for a order refund. We may request a picture of any damaged or spoiled items prior to approving or declining a refund.
Treats/Cakes Storing and Care Instructions:
Dehydrated Dog Treats- treats can be safely stored in cabinets or on counter tops. We make sure to add zero preservatives to our treats, so we fully dehydrate them. Giving them a longer shelf life and a louder more crunchy sound when your pup is munching. We do not recommend storing in refrigerator, this may replace moisture back into the treats, which can cause spoilage if taken out and then stored on countertops. We do offer nondehydrated treats by request, in which case those need to be refrigerated.
Refrigerated Dog treats- must be refrigerated immediately upon delivery. We recommend storing our oven baked pet treats in the refrigerator for up to 2 weeks. Please take treats out as needed. Do not leave out on counters or store in cabinets as this will cause the treats to spoil. Do not give spoiled dog treats. To maximize freshness and shelf life, freezing is always an option, our dog treats freeze nicely for up to 2 months. Please give treats as needed. Do not leave frozen treats out on counter tops or store in cabinets. Please consult with your veterinarian for allergies and diet restrictions. Our treats are to be given as treats only, not for supplemental feeding.
Doggie Birthday Cakes- must be refrigerated immediately upon delivery. If cake is not served in the next 2-3 days after arrival, please make sure to freeze our cakes to maximize freshness. Take cake out of freezer and store in fridge a few hours before serving. Our cakes are known to freeze well. Please do not leave cakes out on counter tops for more than a few hours and do not store in cabinets as this will cause the cakes to spoil. Do not feed spoiled cakes. Please consult with your veterinarian for allergies and diet restrictions. Our cakes are to be given in small amounts only, not for supplemental feeding.
Maxx's Munchery Oven Baked Pet Treats is committed to strict privacy standards and the protection of our customer’s information. Any information collected through Maxx's Munchery is only for processing/confirming your orders, also to contact with any questions for orders if need be. We will use information from email subscriptions ONLY to send any promotions/ discounts and new treat updates. Maxx's Munchery commits to never give, sell or distribute any of your information to any third party for any reason. Our customer's information is protected.
If you have any questions please contact us.
We are happy to assist with any concerns.